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Frequently Asked Questions
Water-Repellent against stains
Our shirts are treated with advanced fabric technology that creates a protective barrier on the surface. This repels liquids, preventing them from soaking in and causing stains. The fabric allows spills to bead up and roll off easily, keeping your shirt clean and fresh.
No, the water-repellent treatment is designed to be lightweight and invisible. The fabric retains its natural softness, breathability and comfort while offering improved protection against stains and spills.
Yes, our water-repellent shirts/t-shirts are made from breathable fabrics. The special treatment doesn't compromise airflow, ensuring all-day comfort while keeping you dry and stain-free.
With proper care, the water-repellent and stain-resistant properties can last even after many washes. We recommend that you follow the care instructions on the label to maintain the effectiveness of the treatment.
Yes, our shirts/t-shirts are machine washable. We recommend using cold water and a mild detergent to preserve the fabric's protective properties. Avoid fabric softener or bleach, as they may reduce the effectiveness of the treatment.
No, the stain-resistant and water-repellent technology is applied without altering the fabric's appearance. It retains its sharp, professional look while providing enhanced functionality.
We are committed to sustainability, and our stain and water repellent technology is designed to be durable, reducing the need for frequent washing and extending the life of the garment. We also strive to use environmentally friendly treatments where possible.
Not at all! The shirts/t-shirts remain soft, flexible, and comfortable to wear. The protective coating is designed to be imperceptible in terms of texture, ensuring the shirt looks and feels just like any high-quality garment.
Yes, you can iron the shirts/t-shirts. However, we recommend using a low to medium heat setting to avoid damaging the water-repellent coating.
Payment
We accept a variety of payment methods, including:
- Credit/Debit Cards (Visa, MasterCard)
- Swish
- Klarna
We offer free shipping on orders over 500kr.
For orders below 500kr, a standard shipping fee of 39 SEK applies.
Shipping rates will be clearly displayed at checkout.
Unfortunately, once an order is placed, we cannot change the payment method. However, you may cancel your order within [timeframe] and place a new one using a different payment method.
Yes, we use secure encryption technology (SSL) to protect your payment and personal information. Your payment details are processed securely by trusted payment providers.
Yes, after completing your purchase, you will receive an order confirmation email with your receipt.
If you encounter any problems with payment, please try the following:
- Check your payment details and try again.
- Try using a different payment method.
- Clear your browser's cache and cookies.
Shipping
You will receive an email with a confirmation as soon as your order is shipped.
Standard delivery typically takes 3-5 business days within Sweden. However, please note that deliveries to northern Sweden and islands may require an additional day. During weekends, public holidays, or periods of high demand such as sales, delivery times may be longer than usual.
Once your order is placed, we cannot change the delivery address. However, if you need assistance or have made a mistake, please contact our customer service team as soon as possible, and we will do our best to help before the order is processed for shipping.
Since we operate exclusively online, we don't offer in-store pickup. All orders are shipped directly to the delivery address you provide during checkout.
If your order is delayed or hasn't arrived within the estimated delivery time, please contact our customer service team at signature@signaturestockholm.com. We'll help you track your package and resolve any issues.
Returns/Exchanges
We aim for complete customer satisfaction. You can return or exchange items within 30 days of receiving your order.
To be eligible for a return, items must be unworn, unwashed, and in their original packaging with all tags attached. Items showing signs of wear or damage may not be accepted for return.
Return shipping is free for all eligible items. To initiate a return, simply follow the instructions provided, and we will cover the cost of shipping the item back to us.
Please Note: If you paid any original shipping fees when placing your order, those shipping costs are non-refundable and will not be included in your refund.
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange a replacement or refund at no extra cost to you.
